Frequently Asked Questions
Everything you need to know about your Pajar experience.
How do I determine my correct size for Pajar boots?
Pajar footwear typically runs true to size. We recommend consulting our detailed Size Guide available on each product page, which includes measurements for both US and European sizing to ensure a perfect fit.
Are Pajar boots waterproof?
Many of our boots feature our signature Pajar-Tex waterproof membrane and seam-sealed construction. Check the specific product description for the 'Waterproof' badge to ensure the style meets your weather protection needs.
What is your return policy?
We offer a 30-day return window for all unworn merchandise in its original packaging. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How long does shipping take?
Standard shipping typically takes 3-7 business days within North America. Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery status.
Do you offer a warranty on your outerwear?
Yes, Pajar offers a limited warranty against manufacturing defects for one year from the date of purchase. This covers hardware, stitching, and material integrity under normal wear conditions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and installment-based payment options like Afterpay.